{"id":534,"date":"2020-10-12T17:01:51","date_gmt":"2020-10-12T17:01:51","guid":{"rendered":"https:\/\/teledeskgroup.be\/third-party-administration-securex\/"},"modified":"2020-10-12T17:13:29","modified_gmt":"2020-10-12T17:13:29","slug":"third-party-administration-securex","status":"publish","type":"post","link":"https:\/\/teledeskgroup.be\/fr\/third-party-administration-securex\/","title":{"rendered":"Securex: \u00ab Pas de soucis de personnel \u00bb"},"content":{"rendered":"\n

Securex sous-traite le travail administratif \u00e0 Teledesk Group depuis 2011 d\u00e9j\u00e0. \u00ab\u00a0Au d\u00e9but de la pand\u00e9mie de coronavirus, nous avons repris temporairement ces t\u00e2ches et j’ai vraiment compris \u00e0 ce moment-l\u00e0 que l’outsourcing \u00e0 Teledesk \u00e9tait le meilleur choix\u00a0\u00bb, explique Annemie Callebaut, Claims Manager Insurance chez Securex<\/a>.<\/em><\/em><\/p>\n\n\n\n

Que fait concr\u00e8tement Teledesk Group pour vous\u00a0?<\/strong><\/strong><\/h2>\n\n\n\n

Teledesk encode les donn\u00e9es signal\u00e9tiques des d\u00e9clarations d’accidents de travail pour permettre \u00e0 mon \u00e9quipe de gestionnaires de sinistres d’ouvrir directement les dossiers de sinistres. Teledesk doit traiter chaque d\u00e9claration dans les deux jours ouvrables, ce qui signifie aussi qu’il doit pouvoir faire preuve de flexibilit\u00e9 lors des pics de travail.<\/p>\n\n\n\n

Quels sont selon vous les principaux avantages de l’outsourcing\u00a0?<\/strong><\/strong><\/h2>\n\n\n\n

Le principal avantage pour moi en tant que manager est que je n’ai pas \u00e0 me pr\u00e9occuper de la disponibilit\u00e9 du personnel administratif. En cas de pic de d\u00e9clarations ou si quelqu’un tombe malade, je fais enti\u00e8rement confiance \u00e0 Teledesk. Je ne dois pas non plus m’occuper du recrutement ou de la formation des nouveaux collaborateurs. Teledesk s’occupe de tout. Le deuxi\u00e8me avantage est que cela soulage les frais de personnel d’un poste de co\u00fbts important, ce qui laisse plus de marge pour la flexibilit\u00e9.<\/p>\n\n\n\n

Quels sont les atouts de Teledesk Group en tant que third party administrator\u00a0?<\/strong><\/strong><\/h2>\n\n\n\n

La soci\u00e9t\u00e9 est tr\u00e8s accessible et belge. Outre le fait qu’elle parle la m\u00eame langue, elle sait aussi comment les entreprises belges travaillent et comment fonctionne notre s\u00e9curit\u00e9 sociale, ce qui est encore plus important. Elle sait donc aussi \u00e0 quel point l’assurance accidents du travail est rigoureusement r\u00e9glement\u00e9e dans notre pays et que certaines donn\u00e9es saisies parviennent directement \u00e0 la Banque-Carrefour des Entreprises et \u00e0 l’Office national de s\u00e9curit\u00e9 sociale. En d’autres mots, Teledesk a parfaitement conscience des responsabilit\u00e9s inh\u00e9rentes \u00e0 sa mission.<\/p>\n\n\n\n

Tout se passe donc toujours pour le mieux dans le meilleur des mondes\u00a0?<\/strong><\/strong><\/h2>\n\n\n\n

Pas forc\u00e9ment. Il peut arriver que Teledesk ait aussi du mal \u00e0 agir rapidement ou que quelques erreurs se glissent dans son travail, mais dans ce cas, nous nous t\u00e9l\u00e9phonons et le feed-back est rapidement pris en compte. Nous avons des accords formels sur papier, mais si notre collaboration fonctionne depuis tant d’ann\u00e9es, c’est surtout gr\u00e2ce aux contacts informels et \u00e0 la proactivit\u00e9 mutuelle.<\/p>\n\n\n\n

Pourriez-vous envisager d’arr\u00eater l’outsourcing pour Securex\u00a0<\/strong><\/strong>?<\/h2>\n\n\n\n

Au d\u00e9but de la crise de coronavirus, nous n’avons plus sous-trait\u00e9 la moindre t\u00e2che pendant pr\u00e8s de deux mois. Il fallait \u00e9conomiser 5\u00a0% sur les frais de consultance et il y avait aussi tout simplement beaucoup moins d’accidents du travail, mais nous avons tr\u00e8s vite pris conscience de l’importance du soutien administratif de Teledesk. On devait constamment chercher des solutions pour terminer le travail en plus des t\u00e2ches habituelles et le retard s’est tr\u00e8s vite accumul\u00e9. Nous avons donc repris contact avec Teledesk apr\u00e8s deux mois et je suis encore plus convaincu aujourd’hui que l’outsourcing est la meilleure solution pour notre soci\u00e9t\u00e9. \u00c0 tel point que j’envisage encore de sous-traiter d’autres t\u00e2ches.<\/p>\n\n\n\n

Aussi besoin d’outsourcing<\/a>\u00a0?<\/em><\/h3>\n\n\n\n
\n
\u00a0Prenez contact sans engagement avec notre coll\u00e8gue Ward<\/em><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Interview avec Annemie Callebaut de Securex. \u201cAu d\u00e9but de la pand\u00e9mie de coronavirus, j’ai compris que l’outsourcing \u00e0 Teledesk Groupe \u00e9tait le meilleur choix.\u00a0\u00bb<\/p>\n","protected":false},"author":2,"featured_media":537,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[80,85,84,87,86,81,82,83],"class_list":["post-534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee","tag-administratie-uitbesteden-fr","tag-oursourcing","tag-securex","tag-sous-traitement","tag-sous-traiter","tag-third-party-adminstration-fr","tag-tpa-fr","tag-uitbesteden-fr"],"acf":[],"yoast_head":"\nSecurex: \u00ab Pas de soucis de personnel \u00bb - Teledesk<\/title>\n<meta name=\"description\" content=\"Interview avec Annemie Callebaut de Securex. \u201cAu d\u00e9but de la pand\u00e9mie de coronavirus, j'ai compris que l'outsourcing \u00e0 Teledesk Groupe \u00e9tait le meilleur choix."\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/teledeskgroup.be\/third-party-administration-securex\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Securex: \u00ab Pas de soucis de personnel \u00bb - 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