{"id":3240,"date":"2025-01-03T16:43:39","date_gmt":"2025-01-03T16:43:39","guid":{"rendered":"https:\/\/teledeskgroup.be\/meer-schades-door-klimaat-teledesk-group-is-voorbereid\/"},"modified":"2025-01-15T15:18:50","modified_gmt":"2025-01-15T15:18:50","slug":"davantage-de-sinistres-dus-au-changement-climatique","status":"publish","type":"post","link":"https:\/\/teledeskgroup.be\/fr\/davantage-de-sinistres-dus-au-changement-climatique\/","title":{"rendered":"Davantage de sinistres dus au changement climatiques ? Teledesk Group est pr\u00eat !"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Teledesk Group prend en charge les dossiers de sinistres de A \u00e0 Z pour les courtiers et assureurs. C\u2019est le cas, par exemple, pour les sinistres li\u00e9s aux temp\u00eates, dont les dommages sont directement imputables au climat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Un flux constant de sinistres dus aux temp\u00eates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jeroen De Schrijver, Responsable du Backoffice chez Teledesk Group : \u00ab En comparant le nombre de sinistres dus aux temp\u00eates que nous avons trait\u00e9s en 2023 avec ceux de cette ann\u00e9e, nous observons une \u00e9volution. L\u2019ann\u00e9e derni\u00e8re, il y a eu un pic marqu\u00e9 en novembre, lorsque de violentes temp\u00eates ont caus\u00e9 beaucoup de d\u00e9g\u00e2ts. En 2024, des pics ont \u00e9galement \u00e9t\u00e9 enregistr\u00e9s en janvier et f\u00e9vrier, mais nous constatons cette ann\u00e9e une tendance plus constante dans le nombre de sinistres dus aux temp\u00eates. Les temp\u00eates semblent \u00eatre un fil rouge, non seulement dans les m\u00e9dias mais aussi dans notre gestion des sinistres. \u00c0 fin septembre, nous avons d\u00e9j\u00e0 trait\u00e9 20 % de sinistres en plus qu\u2019au cours de toute l\u2019ann\u00e9e 2023. \u00bb<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teledesk Group constate \u00e9galement que, lorsque plusieurs temp\u00eates se succ\u00e8dent dans un court laps de temps, leur impact diminue. Cela s\u2019explique par plusieurs raisons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les bulletins m\u00e9t\u00e9orologiques \u00e0 la t\u00e9l\u00e9vision et \u00e0 la radio annoncent presque toujours les temp\u00eates \u00e0 l\u2019avance, avec des recommandations de pr\u00e9caution, telles que rentrer le mobilier de jardin.<\/li>\n\n\n\n<li>Les assureurs et les courtiers avertissent souvent leurs clients de l\u2019arriv\u00e9e d\u2019une temp\u00eate imminente pour qu\u2019ils prennent des mesures de pr\u00e9vention.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Renforcement des \u00e9quipes disponibles<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Comment Teledesk Group g\u00e8re-t-il un afflux de sinistres li\u00e9s aux temp\u00eates ? \u00ab Nous avons mis en place un plan Catnat, qui nous permet de mobiliser imm\u00e9diatement des collaborateurs d\u2019autres services pour renforcer notre \u00e9quipe d\u2019assistance ou de gestion des sinistres. Il est essentiel pour nous que les clients soient rapidement assist\u00e9s. Si un client d\u2019un courtier nous contacte la nuit ou le week-end pour signaler une fuite de toit caus\u00e9e par une temp\u00eate, il a besoin d\u2019aide sans d\u00e9lai. C\u2019est ce que garantit Teledesk Group, avec une capacit\u00e9 de renfort de 50 % en cas de temp\u00eate \u00bb, explique Jeroen De Schrijver. \u00ab Quand une temp\u00eate est pr\u00e9vue pour le week-end, nous mobilisons notre personnel de mani\u00e8re pr\u00e9ventive pour \u00eatre pr\u00eats \u00e0 g\u00e9rer un afflux d\u2019appels. \u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le changement climatique n\u2019est plus gu\u00e8re contest\u00e9, et il semble \u00e9vident que les conditions m\u00e9t\u00e9orologiques deviennent plus impr\u00e9visibles et capricieuses. Cela a aussi des cons\u00e9quences pour le secteur des assurances, o\u00f9 les intemp\u00e9ries peuvent g\u00e9n\u00e9rer de nombreux dossiers de sinistres. Chez Teledesk Group, nous sommes parfaitement pr\u00e9par\u00e9s pour g\u00e9rer d\u2019\u00e9ventuels pics dans le volume de sinistres.<\/p>\n","protected":false},"author":6,"featured_media":3217,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-3240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Davantage de sinistres dus au changement climatiques ? Teledesk Group est pr\u00eat !<\/title>\n<meta name=\"description\" content=\"Le changement climatique n\u2019estplus gu\u00e8re contest\u00e9. Chez Teledesk Group, nous sommes parfaitement pr\u00e9par\u00e9s pour g\u00e9rer d\u2019\u00e9ventuels pics dans le volume de sinistres.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/teledeskgroup.be\/fr\/davantage-de-sinistres-dus-au-changement-climatique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Davantage de sinistres dus au changement climatiques ? Teledesk Group est pr\u00eat !\" \/>\n<meta property=\"og:description\" content=\"Le changement climatique n\u2019estplus gu\u00e8re contest\u00e9. 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