{"id":1577,"date":"2023-02-22T09:15:00","date_gmt":"2023-02-22T09:15:00","guid":{"rendered":"https:\/\/teledeskgroup.be\/studie-deloitte-digital\/"},"modified":"2023-02-22T09:25:25","modified_gmt":"2023-02-22T09:25:25","slug":"etude-deloitte-digital","status":"publish","type":"post","link":"https:\/\/teledeskgroup.be\/fr\/etude-deloitte-digital\/","title":{"rendered":"Qu&rsquo;attend un client de son assureur sur le plan num\u00e9rique?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">On the road to human digital\u2026 Tel est le nom d&rsquo;une \u00e9tude de Deloitte Digital aupr\u00e8s de 13 assureurs et 1.000 consommateurs \u00e2g\u00e9s de 25 \u00e0 65 ans. L&rsquo;\u00e9tude \u00e9value entre autres les attentes des clients en mati\u00e8re de services en ligne des assureurs. En voici quelques-unes des principales conclusions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. 70% des clients pr\u00e9f\u00e8rent souscrire leur assurance aupr\u00e8s d&rsquo;un interm\u00e9diaire. Les assureurs ont int\u00e9r\u00eat \u00e0 investir dans la num\u00e9risation, mais pas au d\u00e9triment de l&rsquo;int\u00e9raction humaine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Qu&rsquo;est-ce que les clients veulent pouvoir g\u00e9rer autant que possible par la voie num\u00e9rique ?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9siliation d&rsquo;un contrat (36 %)<\/li>\n\n\n\n<li>D\u00e9claration d&rsquo;un sinistre (35 %)<\/li>\n\n\n\n<li>Gestion d&rsquo;un contrat et des informations (29 %)<\/li>\n\n\n\n<li>Demande d&rsquo;offre (25 %)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Internet est le canal pr\u00e9f\u00e9r\u00e9 de 19 % des clients seulement pour souscrire une nouvelle assurance. Les services num\u00e9riques sont donc plus importants que l&rsquo;acquisition num\u00e9rique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. En mati\u00e8re de contacts avec les assureurs, les clients pr\u00e9f\u00e8rent toujours le t\u00e9l\u00e9phone. Investir dans ou collaborer avec un call center performant repr\u00e9sente donc certainement une plus-value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/teledeskgroup.be\/wp-content\/uploads\/2023\/02\/be-digital-insurance-maturity-assessment.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">D\u00e9couvrez la synth\u00e8se d\u00e9taill\u00e9e des r\u00e9sultats de l&rsquo;\u00e9tude.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the road to human digital\u2026 Tel est le nom d&rsquo;une \u00e9tude de Deloitte Digital aupr\u00e8s de 13 assureurs et 1.000 consommateurs \u00e2g\u00e9s de 25 \u00e0 65 ans. L&rsquo;\u00e9tude \u00e9value entre autres les attentes des clients en mati\u00e8re de services en ligne des assureurs. En voici quelques-unes des principales conclusions. 1. 70% des clients pr\u00e9f\u00e8rent &#8230;<\/p>\n","protected":false},"author":6,"featured_media":1574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qu&#039;attend un client de son assureur sur le plan num\u00e9rique? - Teledesk<\/title>\n<meta name=\"description\" content=\"Une \u00e9tude de Deloitte Digital \u00e9value les attentes des clients en mati\u00e8re de services en ligne des assureurs. En voici quelques-unes des principales conclusions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/teledeskgroup.be\/studie-deloitte-digital\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu&#039;attend un client de son assureur sur le plan num\u00e9rique? - Teledesk\" \/>\n<meta property=\"og:description\" content=\"Une \u00e9tude de Deloitte Digital \u00e9value les attentes des clients en mati\u00e8re de services en ligne des assureurs. En voici quelques-unes des principales conclusions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/teledeskgroup.be\/studie-deloitte-digital\/\" \/>\n<meta property=\"og:site_name\" content=\"Teledesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-22T09:15:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-22T09:25:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/teledeskgroup.be\/wp-content\/uploads\/2023\/02\/deloitte-infographic-website-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ena Bernaers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ena Bernaers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/\"},\"author\":{\"name\":\"Ena Bernaers\",\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/#\\\/schema\\\/person\\\/a6eca6930e6659a0c8d2f7e7edf5ba68\"},\"headline\":\"Qu&rsquo;attend un client de son assureur sur le plan num\u00e9rique?\",\"datePublished\":\"2023-02-22T09:15:00+00:00\",\"dateModified\":\"2023-02-22T09:25:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/\"},\"wordCount\":210,\"image\":{\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/teledeskgroup.be\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/deloitte-infographic-website-scaled.jpg\",\"articleSection\":[\"Non classifi\u00e9(e)\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/\",\"url\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/\",\"name\":\"Qu'attend un client de son assureur sur le plan num\u00e9rique? - Teledesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/studie-deloitte-digital\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/teledeskgroup.be\\\/wp-content\\\/uploads\\\/2023\\\/02\\\/deloitte-infographic-website-scaled.jpg\",\"datePublished\":\"2023-02-22T09:15:00+00:00\",\"dateModified\":\"2023-02-22T09:25:25+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/teledeskgroup.be\\\/#\\\/schema\\\/person\\\/a6eca6930e6659a0c8d2f7e7edf5ba68\"},\"description\":\"Une \u00e9tude de Deloitte Digital \u00e9value les attentes des clients en mati\u00e8re de services en ligne des assureurs. 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